SHIPPING POLICY

Shipping Update: Services currently suspended for ROI and Greece, apologies for any inconvenience.

UK SHIPPING

    Standard 2 Day : FREE!

    Next Day : £3.99 or FREE on orders over £100

    *Free shipping on everything applies to UK Standard 2 Day delivery only.

    All UK orders placed before 15:00 (Monday - Friday) will be dispatched same day (except during Bank Holidays).

    DPD Next Business Day orders placed on a Friday before 15:00 will be received the following Monday. DPD orders placed after 15:00 on Friday and over the weekend will be received the following Tuesday.

    Bank Holiday Fridays and Mondays do not count as a business or dispatch day.
    Please note: During peak periods such as Black Friday/Cyber Monday, Christmas or the launch of a sale or discount code processing times may vary. In this instance there may be a slight delay to our normal postage service schedule. Requests to cancel/change orders may not be able to be fulfilled during peak periods, and with the current COVID-19 situation we are running a reduced staff capacity in line with the government guidelines. We apologise in advance for any inconvenience this may cause. Under these circumstances we cannot refund any money for paid delivery options. 

    TRACK YOUR ORDER

    UK orders will all receive shipping confirmation & a tracking number via email upon dispatch. All DPD orders will receive an SMS message outlining a 1 hour delivery window if a phone number was provided at checkout.

     

    EUROPEAN SHIPPING


    All European orders are shipped via DPD, Skynet. Carriers are selected based on the most efficient delivery. Transit times vary dependent on location, between 4-8 days. 

    *Countries eligible for free delivery offer

    Belgium*, France*, Germany*, Luxembourg*, Netherlands*:

    DPD (4 business days) - £6 

    Austria, Denmark, Switzerland:

    DPD (6 business days) - £7

    Czechia*, Italy*, Slovakia*, Spain*:

    DPD (6 - 8 business days) - £6 

    Croatia, Estonia, Finland, Hungary, Poland, Portugal, Slovenia, Sweden:

    DPD (8 business days) - £9

    Ireland:

    DPD (4 - 8 business days) - £9

    Bulgaria, Latvia, Lithuania, Norway, Romania, Greece:

    DPD (8 business days) - £10

    All International orders placed before 15:00 (Monday - Friday) will be dispatched same day (except during Bank Holidays).

    Please note, unfortunately shipping is currently unavailable to The Balaeric & Canary Islands

    TAXES:

    All taxes are included on the cost of the product, we will ensure any fees will be covered so you wont incur any additional costs.

    TRACK YOUR ORDER

    International orders will all receive shipping confirmation & a tracking number via email upon dispatch. 

    Please note: During peak periods such as Black Friday/Cyber Monday, Christmas or the launch of a sale or discount code processing times may vary. In this instance there may be a slight delay to our normal postage service schedule. Requests to cancel/change orders may not be able to be fulfilled during peak periods, and with the current COVID-19 situation we are running a reduced staff capacity in line with the government guidelines. We apologise in advance for any inconvenience this may cause. Under these circumstances we cannot refund any money for paid delivery options.  

    ANY QUESTIONS?

    Please contact customerservice@poler.co.uk if you have any questions. We aim to deliver all orders as quickly as possible. Delivery times stated on the website are not a full guarantee and are based on approximations. This is due to third party factors, that may cause delays.